Overall Purpose:As a Facilities Coordinator you will be responsible for the coordination and administration of planned and reactive maintenance to electrical, mechanical and fabric services and creating retrospective reactive tasks for any additional works required by the facilities team. Reporting to the Facilities Helpdesk Team Leader, you will work directly with our Operations teams to keep our maintenance helpdesk running smoothly and efficiently, ensuring accuracy of data and compliance records are kept up to date across our core services. Within this function, you’ll play a key role in delivering prompt and reliable support, be committed to working to a high standard with a desire to go above and beyond our client’s expectations. A team player is a must.Here\'s an idea of what your shift patterns will be: Variable shiftsSpecific Duties:Facilitate the end-to-end process of all maintenance queries, from ticket received to job completion and close on the company’s CAFM platform, in line with company service level agreements.Manage the PPM (Planned Preventative Maintenance) tasks and schedule including site bookings, completion and handover of key Health & Safety documentation and closure of associated tasks.Maintain administration systems to record maintenance operations including asset management, additional works and statutory/non statutory tasksUsing our maintenance supplier list, identify and assign appropriate contractors and external vendors to maintenance jobs, while continuously monitoring their performance and quality of service.Ensure maintenance system workflows are updated, accurately reflecting progress and completion of works.Ensure invoices are processed efficiently in accordance with workflows.Act as a key liaison between the Technical Services team and wider 14forty Operational team and contractors.Build strong working relationships with engineers and external maintenance contractors.Drive customer service excellence through your communication with our customers and clients ensuring they always receive a positive experience.Ensure all health and safety and compliance documentation is updated following works.Contribute to company-wide projects and suggest ideas to improve our ways of working.The successful candidate:Has a minimum of 1 years’ experience working in a similar environment – Hard/Technical Services and/or Facilities HelpdeskIT literate (MS Office) - previous experience of using other Hard/Technical FM software packages is desirableGood written and spoken EnglishAttentive to detailCan-do positive attitude, great team player and a natural completer finisher on tasksIs confident, engaging and a clear communicatorAbility to take initiative and work autonomously without close supervision, possessing great interpersonal working skillsAbility to manage conflicting priorities and variations to workloadA commitment to quality and safetyFriendly and approachable. Able to communicate at all levelsDiscreet and able to maintain confidentialityTrustworthy, polite and professionalWillingness to learn and developAdditional Information:The successful candidate must, by the start of the employment, have permission to work in the UK.We require all candidates that have been offered employment with us to complete a background check that will include eligibility to work in UK, employment referencing, DBS check, and depending on the role, further checks may need to be conducted.Job Reference: com/1305/76283001/52738619/WJ #14FortyCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
