Events Manager40 Hours Per WeekUp to £45,000Location: Fulham Pier!, Stevenage Road, Fulham, London, SW6 6HHJoin the dynamic team at Fulham Pier, a premier destination renowned for delivering exceptional hospitality experiences. We are seeking a dedicated professional to oversee the day to day operations of our match day and non match day hospitality services. This exciting opportunity offers the chance to lead a passionate team, driving customer satisfaction and fostering genuine customer advocacy. You will play a key role in ensuring seamless service delivery while actively promoting our promotional activities and marketing initiatives. If you are motivated by a fast paced environment and have a passion for delivering outstanding guest experiences, this is an excellent opportunity to make a meaningful impact at Fulham Pier.What We're Looking For:To coordinate with the Box Host and Hostess at FFC Event and Fulham Pier Sales teams and collaboratively deliver the everyday mode and match day briefing to the FOH team. To ensure that the briefing and associated match by match training is signed off and returned to the General Manager.To complete all appropriate paperwork, including the Match Day and Everyday Feedback form, staffing time sheets, Star of the Match nomination, and cleaning check sheets.To oversee and manage bar operations, ensuring that drinks service is as per the agreed package and that any discrepancies with stock are investigated and reported.To ensure the aesthetic setup and staffing standards of the boxes or event spaces in advance of opening to guests.To meet and greet all clients on arrival and ensure that satisfaction checks are made throughout the duration of the lounge's opening hours.To report any issues regarding service standards, maintenance, and health and safety in a timely manner to the General Manager.To provide on the job training to all hospitality staff members, to include box, event space, and kitchen familiarisation; health and safety; accident and emergency procedures; customer service; lounge service; COSHH; licensing. To provide completed documentation to the General Manager.To complete induction buddy training for all new starters and agency staff. To provide completed documentation to the General Manager.To ensure that all Sodexo employees safety and well being in your employ is paramount.What You'll Bring:Supervising Food Level 2 qualificationHealth and Safety qualificationProven experience in managing client relationshipsProven track record of leading, managing, and developing a team.Experience working in a similar environment. May be required to work unsociable hours in line with business requirements.Flexibility on work schedule will be required at times.Here, you’ll have the freedom to excel on your terms, making meaningful contributions that resonate with your passions and professional goals.Join us and become part of something larger, where purpose drives your work, and your growth is supported every step of the way.We’re creators of exceptional experiences and passionate about great food. Just like our experiences, our people are one of a kind. Bring your personality, unique background, and enthusiasm for delighting others. In return, we’ll provide everything you need to succeed at Sodexo Live! we’re more than a team, we’re a community. Join us and be part of something extraordinary.We are proud to be a Disability Confident Leader employer, dedicated to challenging perceptions of disability and creating opportunities for disabled individuals to achieve their aspirations. As part of this commitment, we offer a Disability Confident interview scheme for candidates with disabilities who meet the minimum criteria for the role.Sodexo Live! where exceptional service meets unforgettable experiences!
