We are Hestia. We make a difference.At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Tenancy Sustainment Coordinator to play a pivotal role in our Complex Needs Service in Hammersmith and Fulham.Sounds great, what will I be doing?This role provides tailored support to former rough sleepers and those at risk, aiming to promote independence, wellbeing, and long-term tenancy sustainment. You will work collaboratively with service users to co-produce assessments and SMART support plans, addressing a wide range of needs such as mental health, substance misuse, and complex life experiences. Key-working sessions will be used to support personal development, access to healthcare and treatment services, engagement in meaningful activities, and improved financial stability through benefits support, training, and employment opportunities. The role involves close liaison with multi-agency partners, to ensure coordinated care. A co-production approach underpins the service, empowering users as partners and promoting mutuality over dependency. Flexibility is essential, with work required outside standard hours. W
hat do I need to bring with me?You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.Here's what the team will be looking forA solution focused and proactive person who can work in a fast paced and outcome focused environment, ideally you will have come from a target led environment and thrive negotiating and delivering daily outcomes. The knowledge you should hold will be across housing and homelessness legislation, welfare and benefits legislation, and causes of homelessness. You will hold excellent customer service skills and have he ability to create interventions with services users to address the causes of homelessness. Due to the busy and demanding nature of support we provide you will need to be very well organised. Interview StepsWe keep our interview process simple, so you know exactly what to expect.Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.Don't be al
armed if there are other stages in the process, it's all part of the plan for some of our roles.Our commitment to Equality, Diversity, and InclusionOur services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.We are a disability confident employerHestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.Safeguarding StatementHestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
