We are Twining-Hestia. We make a difference.At Twining-Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. We are looking for an exceptional leader to join us as Service Lead in our Employment Services team covering Redbridge, Havering, Waltham Forest, Barking and Dagenham and Newham. Sounds great, what will I be doing?The Service Lead plays a pivotal role in both the strategic and operational management of services across Havering, Redbridge, and Waltham Forest, providing direct leadership to Team Leaders to ensure the consistent and effective delivery of high-quality employment support.The role also includes contractual and partnership oversight of service delivery in Newham and Barking & Dagenham, working closely with our sub-contractor to ensure alignment, continuity, and adherence to service standards across all boroughs.A key responsibility is stakeholder engagement, involving regular collaboration with clinical teams, commissioners, referral partners, and IPS Grow to promote integrated working and alignment with wider service objectives.In addition, the Service Lead will support performance monitoring, service i
nnovation, and continuous quality improvement, helping to embed best practices and drive positive outcomes for the individuals we support.What do I need to bring with me?You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.Here's what the team will be looking for:Essential: Proven leadership in service-oriented environments (preferably in employment support, mental health, or social care), with expertise in the IPS approach and supported employment. Strong ability to inspire, mentor, and develop teams to meet high service standards, manage contracts, ensure compliance, mitigate risks, and build relationships with commissioners, subcontractors, and stakeholders.Desirable: Experience working with subcontractors to deliver contract components and familiarity with challenges in accessing mental health or support services.Skills & Competencies: Strong communication, leadership, and management skills to motivate teams, manage multiple priorities, think strategically, analyse data, and build relationships. Proficient in Microsoft Office, with a client-focused approach and high emp
athy.Personal Effectiveness: Self-motivated, resourceful, and organized, with excellent prioritization skills and the ability to quickly understand key issues.Interview StepsWe keep our interview process simple, so you know exactly what to expect.Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.Our commitment to Equality, Diversity, and InclusionOur services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.We are a disability confident employerTwining-Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer
a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.Safeguarding StatementTwining-Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Twining-Hestia.
