Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!
An exciting opportunity has arisen for an Application Support Analyst to play a key role in the support of new and existing software applications. Development of existing IS controls that originate from within the IS Service Delivery function.
The principal objectives of the role are:
Support the Application and Integration Manager
To act as the internal technical expert for the Speedy application portfolio and work as part of the team responsible for the ongoing maintenance & support for all parts of the business
Act as a support point of contact for users company wide and play a key role in driving changes to improve business processes through ongoing systems review
To identify areas of improvement within the system and its use (including trialling new processes and set ups)
Develop, Implement and Maintain Test Scripts for all Speedy and 3rd Party applications
Quality assure all application changes and developments using UAT methodology
Perform system implementations and upgrades ensuring all changes are done following recognised industry best practices and IS processes
Deliver identifiable business benefits from the existing applications; building on the existing platforms
Logging and resolving incidents / requests in line with associated documented processes
Design and document and / or re-design and manage the implementation of process controls
Implementation of service enhancements
Generation and delivery of both regular and ad-hoc IT related reporting and MI
Timely escalation of issues to your line manager
Effective communication to IT teams, 3rd party IT vendors and Speedy Business units
Provide training to Service Desk team members were required to ensure knowledge is shared and processes are being followed
Provide support to Business Strategic projects as required
Conduct additional ad hoc duties as required
Promote participation in IS community
Support your business unit/team to deliver our ESG Strategy – Decade to Deliver.
What you’ll need:
Customer Service Focus
Results Driven
Attention to detail
Judgement and Decision-Making
Forward Thinking and pro-active
Communication and team working skills
Problem solving and conflict resolution
Ability to analyse and think logically
Seeks to deploy consistent methodologies and techniques
Ability to work to deadlines
Business awareness
Ability to work effectively under pressure
Ability to manage supplier relationships
Good Documentation skills
PC support skills
Experience with Windows Server Technologies
Knowledge of SQL Server database systems
Application Support Skills
Good all round knowledge of IT
Good appreciation of service excellence
Desirable
SQL Server 2008R2 & 2012 DBA Knowledge
Familiarity of ITIL best practises
Experience of working in a Service Orientated Environment
Experience of supporting mobile workforce
What we offer:
26 days holiday (plus bank holidays)
Life assurance
Pension Scheme
Canteen facilities
95% discount across the Speedy brand
Opportunities for training, development and career progression
Voluntary Health Cash Plan
My Staff Shop: discounts and offers for shopping etc. across many suppliers
Green Commute Initiative: Work scheme for cycling
Vita – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management.
We offer a range of hybrid and flexible working arrangements and are promoting our Speedy Work Life Balance initiative which is a huge step in realising our ambition of putting our People First!
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.
Link below to our policies in line with our ESG Governance.
https://www.speedyservices.com/esg/governance
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
